COVID-19 Updates

Ballard Truck Center’s response to the Coronavirus Pandemic.

Our response to the Coronavirus Pandemic

As an essential business providing maintenance and repair services to the shipping and logistics industry, Ballard Truck Center has remained steadfast in our commitment to providing reliable service to our communities.

During this unprecedented crisis, the up-time of logistics supply chains has been absolutely crucial to our nation. All our locations have remained open and ready to work, retaining all of our employees and services.

All our locations are currently open with restrictions. 

  • All persons entering our facilities are recommended to wear a face covering if they have not been vaccinated.
  • Bathroom facilities are closed to the public – all our locations have portable restrooms available for drivers. 
  • Our administration offices in Worcester are closed to the public. 

We encourage you to call ahead for parts orders or to schedule service. 

JUNE 1, 2021

In accordance with CDC guidance, effective June 1, 2021 – all of our facilities have returned to regular operations with minimal restrictions. Restrooms remain closed to the public, with portable restrooms available. Our Worcester business office is still closed to the public, and those who have not received their vaccine are recommended to wear a face covering indoors. 

We still encourage you to 𝗰𝗮𝗹𝗹 𝗮𝗵𝗲𝗮𝗱 for parts orders and service scheduling/questions. All locations will continue offering curb-side parts pickup.

JUNE 8, 2020

As of today – Monday June 8 – all our locations have reopened their lobbies! We thank you for your patience with us over the past few months and as we continue to navigate the times ahead. Please note that our sales offices are open by appointment only.

We still encourage you to 𝗰𝗮𝗹𝗹 𝗮𝗵𝗲𝗮𝗱 for parts orders and service scheduling/questions. All locations will continue offering curb-side parts pickup.

JUNE 4, 2020

Ballard Truck Center partnered with Quinn’s Irish Pub to show it’s appreciation for our community’s front line workers. Ballard’s contribution to Quinn’s Food for the Frontline program benefited the Worcester Fire Department, Local 1009 on Grove Street. 

MARCH 23, 2020

Governor Baker has issued an emergency order requiring all employers that do not provide “COVID-19 Essential Services” to close their physical workplaces and facilities to workers, customers, and the public from Tuesday, March 24, at 12 p.m. (noon) until Tuesday, April 7 at noon.

As an essential service, Ballard Truck Center will remain open, however all our location’s lobbies will be closed to the public effective immediately.

Call ahead for contactless parts pickup and touchless service scheduling.

MARCH 16, 2020

The Ballard team has been monitoring this public health emergency closely. The health and safety of our customers and staff are always our first priority. We have received and implemented multiple new suggested health protocols by the Centers for Disease Control and Prevention (CDC).

  • All our facilities are being cleaned multiple times throughout the day.
  • Staff travel has been suspended.
  • Staff are being told to stay home at the slightest sign of illness.
As of March 16, 2020, all of our locations plan to remain open. We recognize the importance that our services have to the community we serve, especially during a time when supplies and consumer goods need to be transported quickly. This of course could change at any time depending on government mandates.

For the safety and comfort of our staff, we ask that you please refrain from visiting our locations if you do have cold-like symptoms during this time. If we can deliver something to you – please let us know!

For information on COVID-19, please visit


Owners John and Steve encourage employees and guests to remain one toolbox width apart.
Our Service team in Worcester has been fully staffed repairing critical logistics vehicles.